1. GENERAL

1.1 Quotes and estimates are free of charge and “the client” is under no obligation, until the quote is signed and accepted.
1.2 Quotes are valid for 30 days.
1.3 Prices and estimates are not binding.
1.4 If “the client” supplies a budget Revenge Designs can quote around it.
1.5 The date of completion (DoC) of a project is affected by feedback and receiving of content from “the client” and timelines will be adjusted accordingly.
1.6 Muse Creative Media cannot be held responsible for delays outside our control e.g. equipment failure, weather, and power outages.
1.7 If there is a need for a courier, fees will be billed to “the client”.

2. Communication

2.1 Muse Creative Media can be reached by telephone from Monday to Friday between 8:30am and 17:00pm.
2.2 Skype chats are welcome at the Skype username: lynne.blewett
2.3 It is encouraged that the majority of communication be done through email. This ensures that both parties keep track of specific design requirements and potential changes.
2.4 Any meetings scheduled by “the client” must be done 48 hours prior to meeting, unless another arrangement has been made between Muse Creative Media and “the client”.

3. Graphic Design

3.1 Estimated time of delivery for Graphic Design is 7 to 14 working days, except for items quoted hourly.
3.2 All designs and artwork remain the property of Muse Creative Media until final payment is made.
3.3 No artwork will be released without final payment.
3.4 When original proposed concepts or design brief are altered, additional fees will be charged.
3.5 Fully paid designs will be supplied in JPEG, PDF, and PNG form.
3.6 Muse Creative Media is not responsible for backing up of final designs after final sign-off and delivery.
3.7 Muse Creative Media is not responsible for corresponding with Printer or Publication companies, unless otherwise arranged.
3.8 By placing the order and/or paying the deposit “the client” thereby except all terms and conditions as stated above.

4. Website Design

4.1 Once “the client” accepts the quote, the 50% non-refundable deposit must be paid before the project can start.
4.2 Muse Creative Media can complete a website within 14 working days as long as “the client” supplies all the information within 7 working days from the start of the project.
4.3 We can provide a discount if more than one website is done.
4.4 On completion of any Website Design work “the client” will be notified and have the opportunity to review it. “The client” must notify Muse Creative Media of any changes to be made within 7 days. Any of the changes that has not been reported in writing to Muse Creative Media within the 7-day review period will be deemed to have been approved. Minor changes are allowed in the review period.

4.5 Minor Website changes include:
4.5.1 Small textual changes
4.5.2 Small adjustments to placement of items on the page

4.6 Minor changes exclude:
4.6.1 Image Changes
4.6.2 Colour scheme changes
4.6.3 Navigation Changes

4.7 Website changes must be notified in email or writing.
4.8 Muse Creative Media does not take responsibility for any grammar and/or spelling errors in the uploaded context of your website. All content supplied to Muse Creative Media must be proofread and supplied electronically.
4.9 Any grammar and/or spelling errors due to “the clients” fault will be charged accordingly to fix.
4.10 We can add additional modules and pages to the website at any time. This will be quoted and billed separately.
4.11 Muse Creative Media cannot accept responsibility for web pages which do not display correctly in new versions of browsers released after the website has been designed and handed over to “the client”. Muse Creative Media reserves the right to quote for any work involved in changing the website design or code to work with the updated software.
4.12 Muse Creative Media cannot guarantee correct functionality with all browser software across different operating systems.
4.13 Muse Creative Media does not take any responsibility if “the clients” website security is compromised by either a hacker or malicious code if you do not host with our business partner.
4.14 A temporary link will be provided to preview the website prior to going live.
4.15 Muse Creative Media reserves the right to deactivate a website if there is an outstanding amount.
4.16 If a website is not paid in full, it will be deactivated.
4.17 By placing the order and/or paying the deposit “the client” thereby accepts all terms and conditions as stated above.

5. Search Engine Optimization (SEO)

5.1 If “the client” does not pay for basic SEO, “the clients” website will not be optimized for Search Engine (Google) searches.
5.2 Basic SEO does not include 1st page rankings with Google or any other Search Engines.

5.3 Muse Creative Media includes the following with website design:
5.3.1 Basic Keywords built into pages.
5.3.2 Website description built into header.
5.3.3 Search Engine Friendly (SEF) URL’s.

5.4 SEO result may vary and can take up to 4-6 weeks to be indexed with Google after website has been completed.

7. Artwork

7.1 Delivery of artwork consists of the following:
7.1.1 Supply of final artwork to chosen printer
7.1.2 On DVD/CD
7.1.3 On USB device
7.1.4 Via Email
7.1.5 Uploaded to ISP (in the case of Web Design and Development)

7.2 No final artwork or files will be delivered until final payment is made in full.
7.3 Please ensure that you have Copyright for all material supplied.
7.4 Information (word/txt), as well as logos and artwork (photographs) to be used/adjusted must be supplied electronically, unless they are to be created as part of the project.
7.5 “The client” is responsible for maintaining their own backups. Muse Creative Media will not be liable for restoring any client data or client website except to the extent that such data loss arises out of a negligent act of omission by us. We do offer backups of your website for a set fee.
7.6 “The client” allows Muse Creative Media to place a link to Muse Creative Media's own website on “the clients” website, if not agreed otherwise by “the client” and Muse Creative Media.
7.7 “The client” agrees to allow Muse Creative Media to place all designs on Muse Creative Media's own website for portfolio and demonstration purposes and to use any designs in its own publicity unless “the client” has given explicit written instruction not to.

8. Changes and Approval

8.1 On completion of any work (Graphic Design & Website Design) “the client” will be notified and have the opportunity to review it. “The client” must notify Muse Creative Media within 7 days of such notification. Any of the work that has not been reported in writing to Muse Creative Media within the 7-day review period will be deemed to have been approved.
8.2 All changes must be requested in writing.
8.3 Any additional work, author’s changes or ad hoc changes and updates will be charged at an hourly rate (dependant on task) or will be quoted separately.

9. Ownership and right of intellectual property

9.1 All services provided by Muse Creative Media shall be for the exclusive use of “the client” other than the designer’s promotional use. Upon payment of all fees, the following reproduction rights for all approved final designs created by Muse Creative Media for the project shall be granted:
9.1.1 “The client” to gain full transferable rights to the brand identity.
9.1.2 “The client” to gain full license to reproduce works through commercial printers.

9.2 Construction Files (unused concepts, revision files, fonts, Photoshop Layered Files, CorelDraw Files, and Adobe Illustrated Files) remain the property of Muse Creative Media unless arranged otherwise.
9.3 In the case of Web Development and Design, the files are based on a non-exclusive code base created and maintained by Muse Creative Media. In some cases existing code was used to help create the deliverables. Such code and other underlying technologies do NOT become the property of “the client”.

10. Subcontractors / Third party contracts

10.1 Muse Creative Media may utilize the services of subcontractors to fulfil any or all of its obligations under this Agreement.
10.2 Any third party Terms and Conditions will include full reproduction rights for the client. Where such contracting add to the project costs “the client” will first be asked permission to proceed.

11. Confidentiality/Non-Disclosure

11.1 Muse Creative Media (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party.
11.2 “The client” shall also inform Muse Creative Media in writing before the project commence if any material or information provided by the client or if any portion of the project is confidential.

12. Payment

12.1 50% non-refundable deposit of the quoted amount is required before Muse Creative Media will commence with project.
12.2 The project deposit is non-refundable and if a project is cancelled by “the client” for whatever reason, the deposit will serve as a cancellation fee, along with a prorate payment based upon the time spent.
12.3 No final artwork or files will be delivered until final payment is made.
12.4 In the event that “the client” has made an arrangement with Muse Creative Media to receive finished artwork before, payment needs to be made no later than 7 days after the completion of the project.
12.5 Work in progress will be billed monthly according to the amount of work that has been completed. This is payable within 7 days of statement date.

13. Cancellation Policy

13.1 In the event that “the client” for whatever reason cancel the project, the following cancellation fees apply:
13.1.1 20% of the remaining fee if project is further along than 70%.
13.1.2 30% of the remaining fee if project is further along than 80%.
13.1.3 100% of the remaining fee if project is further along than 90% or complete.